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Source: http://www.os2ss.com/news/ (lorenb@interlog.com)
Moderator: Ryan Dill (dill@os2ezine.com)
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The following message comes from Jim de Haseth
(dehaseth@dehsrv.chem.uga.edu), an OS/2 user who has been investigating
Lotus' free upgrade to SmartSuite for OS/2 Warp 4. (For those unaware,
Lotus is offering all OS/2 users who registered a copy of SmartSuite
'96 for OS/2 before a certain date to get a free upgrade to the new
SmartSuite for Warp 4)

***
I had a rather long chat with a Lotus customer service rep who told me
that the free upgrades for Lotus Smartsuite for Warp 4 have been
delayed.  He acknowledged that this was a Lotus problem, and that they
are well aware of the frustrations and disappointment of their
customers.  I presume this affects everyone who purchased Smartsuite'96
before the free upgrade deadline expired, which I think is April 30,
1997 (but I did not ask the rep. to confirm this date).

All entitled owners will receive a postcard from Lotus indicating that
they are eligible.  If you do not receive a postcard "in the next few
weeks", then contact Lotus. If you are unsure if your purchase was
registered, call Lotus registration and find out.  They have all the
registrations on record and were able to tell me that my copies were
eligible for the upgrade.

The problem seems to be a carryover of the upgrade for Windows; they
did not handle that upgrade well, and they do not want to make the same
mistakes with the OS/2 product, so the whole upgrade system is being
redesigned.

Jim de Haseth
***

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